Customer Service Representative

When customers trust us with their money, every question matters. We are looking for a Customer Service Representative who communicates clearly, stays calm under pressure and genuinely enjoys solving problems. You will be the voice of BuyQuick on WhatsApp, email, phone and in-app chat. You will help customers fund their wallets, complete bill payments, track transactions, resolve escrow disputes between buyers and sellers, and process refunds fairly and quickly. Your work directly builds the trust that keeps customers using BuyQuick. Key responsibilities: • Respond to customer enquiries on WhatsApp, email, phone, social media and in-app chat within agreed response times. • Guide customers through sign-up, wallet funding, bill payments, transfers and bulk purchases. • Investigate failed or delayed transactions using the admin console and resolve them or escalate them correctly. • Manage escrow marketplace disputes, gathering evidence from both buyer and seller and recommending fair outcomes. • Process refunds and reversals in line with BuyQuick policy. • Help customers and third parties verify receipts using our QR verification system. • Identify and escalate suspicious activity or possible fraud. • Log every interaction accurately and keep customer data confidential, in line with the Nigeria Data Protection Act 2023. • Share recurring customer issues and feedback with the product team. Nice to have: • Experience supporting a fintech, payment or wallet product. • Ability to communicate in Hausa, Igbo, Yoruba or Nigerian Pidgin. • Familiarity with tools such as Freshdesk, Zendesk or Zoho Desk. Department: Customer Experience Experience: 1 year or more in customer service or support Education: OND, HND, Bachelor's degree or higher Application deadline: 31 October 2026 About BuyQuick: BuyQuick is a Nigerian fintech platform that brings everyday payments into one wallet. Customers use BuyQuick to buy airtime and data, pay electricity, cable TV, internet and school fees, buy and sell safely through our free escrow marketplace, make bulk purchases from a single Excel upload, and transfer earnings instantly to any Nigerian bank. Every transaction comes with a QR-verifiable receipt. BuyQuick is available on Android, iOS and the web at buyquick.ng. BuyQuick is an equal opportunity employer. We welcome applicants from every state, background, gender and ability. BuyQuick will never ask you to pay any fee at any stage of recruitment. If anyone asks you for money in our name, please report it to customer@buyquick.ng.